Automated and personalised customer onboarding
Less admin. Easier onboarding
Give customers a simpler way to apply for credit and give your team the information, checks and workflows needed to make confident decisions.
Customer onboarding and credit applications, powered by CreditProtect.
Why automate customer onboarding and credit decisions?
Automating application collection, risk parameters, and document workflows eliminates manual processing delays and ensures audit-ready credit decisions.
Reduce Administration
Receive applications via a secure online credit application portal, personalised for your business.
Make Consistent Credit Decisions
Automate approvals, declines, or referrals based on your custom credit policy parameters.
Improve
Visibility
Track application status, supporting files, assigned actions, and audit trails in one dashboard.
How does ApplyOK credit onboarding work?
ApplyOK digitises onboarding by linking digital credit applications directly to CreditProtect risk intelligence, running 5-point KYC checks, automated rules, and internal approvals without paper forms.
Collect Credit Applications Online
Invite applicants to complete digital forms via your branded portal, feeding data directly into CreditProtect without manual entry.
Decision Engine With Advanced Configuration & Approval Rules
Set automated parameters to instantly approve low-risk applicants and flag complex files for credit team review.
Centralise Document Storage
Attach and store financial statements, identity files, and compliance records directly against customer profiles.
Execute 5-Point KYC Checks
Request instant identity verification within CreditProtect covering driver licences, biometrics, document matching, business registration, and global PEP/sanctions lists.
Route Reviews with Assign for Action
Assign files using custom Action Tags, trigger email notifications, and maintain an immutable audit log of every approval stage.
Adapt Workflows to Your Business
Configure multi-level sign-offs, regional routing, and escalation thresholds aligned to your internal credit policy.
Connect customer onboarding with credit-risk intelligence
ApplyOK operates natively within the CreditProtect platform, linking customer onboarding to commercial risk monitoring tools.
A Complete View
Gain a 360-degree view of each applicant by combining self-reported onboarding data with real-time trade defaults, court judgments, and ASIC registry alerts before extending credit.
Premium Intelligence
CreditProtect delivers affordable, enterprise-grade credit bureau intelligence, helping Australian businesses minimize bad debt across the credit lifecycle.
Aurum Poultry delivers multilingual credit applications with ApplyOK
Aurum Poultry wanted to make its credit application process more accessible to its diverse customer base, without creating additional administration for its team.
CreditProtect responded by configuring a multilingual ApplyOK application in English, Mandarin and Vietnamese. Customers can now apply in the language they’re most comfortable using, while Aurum Poultry maintains one consistent, fully digital onboarding process behind the scenes.
The solution was configured and delivered in hours, rather than requiring a lengthy development project.
ApplyOK can be created in any language, with different versions tailored to specific customer groups and their needs. This world-first capability demonstrates how flexible SaaS technology can turn a genuine customer need into a practical solution, quickly.
ApplyOK FAQs
What is ApplyOK?
ApplyOK is CreditProtect’s online customer onboarding and credit-application workflow. It helps businesses collect applications online, assess customer information, store supporting documents, and manage credit approvals in one place.
Can ApplyOK automatically approve or decline credit applications?
Yes. You can define custom parameters that allow ApplyOK to automatically approve or decline applications based on your credit policy. Applications requiring manual assessment are referred to your team.
Can we store supporting documents against a credit application?
Yes. Supporting financial documents and identity files can be uploaded and stored securely in the Files/Documents section of the relevant customer application.
Does ApplyOK include identity verification?
Know Your Customer (KYC) identity verification checks for registered company directors and individuals can be requested directly within CreditProtect for $7.70 AUD per request.
What is included in the ApplyOK KYC report?
The 5-point KYC report includes a driver licence check, biometric verification, supporting document verification, registration matching, and a global PEP and sanctions watchlist check.
Can applications be assigned to different team members for review?
Yes. Assign for Action allows you to create custom Action Tags, assign applications to team members, and trigger email notifications with direct review links. Every step is logged in the audit trail.
Can we track the progress of pending credit applications?
Yes. Your team can view assigned actions and filter the ApplyOK dashboard by Action Tag or assignee, tracking ownership, review stage, and next steps in real time.